Refund & Cancellation Policy

Last updated: 4 June 2026

This policy explains refunds and cancellations for our digital guides.

Digital products

Our guides are digital and are made available to read instantly on the confirmation page after payment. Because the product is delivered immediately and cannot be returned once accessed, all sales are final and we generally do not offer refunds after the guide has been made available to you.

When we will issue a refund

We will gladly issue a full refund if:

• You were charged but could not access your guide, and we are unable to provide access to you; or
• You were charged more than once for the same order (duplicate payment).

How to request

To request a refund for one of the reasons above, email us at hellokaleidomind@gmail.com within 7 days of your purchase, including the email ID and payment reference used at checkout. We will review and respond within 1–2 business days.

How refunds are processed

Approved refunds are processed back to your original payment method through Razorpay and typically reflect within 5–7 business days, depending on your bank.

Cancellation

As guides are made available instantly upon successful payment, orders cannot be cancelled once payment is complete.

Contact

For any refund or billing question, email us at hellokaleidomind@gmail.com or see our Contact page.